Privacy policy

 

Privacy Policy

Last Updated: June 27, 2025

At Pure Commerce (Pty) Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, engage with us, or use any of our services, including Shopify apps developed and published by us.

1. Information We Collect

We may collect personal information in the following ways:

  • When you contact us directly via our website, email, or social media
  • When you subscribe to newsletters or updates
  • When you use one of our Shopify apps

This may include your name, email address, company name, website URL, and other information voluntarily provided by you.

2. How We Use Your Information

We may use your information to:

  • Respond to enquiries or provide support
  • Communicate with you about our services, apps, or updates
  • Improve our website and offerings
  • Comply with legal or regulatory obligations
  • Send marketing communications (you may opt out at any time)

3. Cookies and Analytics

We may use cookies and third-party analytics tools to understand website performance, improve user experience, and track engagement. These tools may collect anonymous data such as browser type, IP address, time spent on site, and pages visited.

4. Shopify App Usage & Data

If you use one of our Shopify apps, we may collect personal and store data from you and/or your customers, as permitted by Shopify’s API and according to your consent and configuration.

Data We May Access or Process Includes:

  • Store information (e.g. shop name, contact email, store URL, plan type)
  • Order data (e.g. order IDs, customer names, email addresses)
  • Product and inventory details
  • Customer information (if necessary for app functionality)

We collect and use this data solely to deliver and improve the features of the app you have installed. We do not sell or share this data with unaffiliated third parties. In some cases, we may store information securely to enable features or provide analytics.

Data Retention & Deletion:
We retain store data only for as long as it is needed to provide the app’s functionality. Upon uninstallation of the app, all associated store data is deleted unless otherwise required for legal or compliance reasons.

Compliance:
Our apps comply with Shopify’s Partner Program Agreement, API License and Terms of Use, and data protection regulations including POPIA, GDPR, and CCPA where applicable.

Data Requests:
Merchants may request access to, correction of, or deletion of any data stored by our apps by contacting us at:
filipe@purecommerce.co.za

5. Sharing of Information

We may share information with trusted service providers who assist us in delivering our services or maintaining our website and apps. These providers are bound by confidentiality agreements and are not permitted to use your data for any unrelated purpose.

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data
  • Request correction or deletion of your information
  • Object to or restrict processing
  • Withdraw consent where applicable
  • Request data portability

To exercise any of these rights, please contact us using the details below.

8. International Data Transfers

We may store or process data outside your country of residence, including in South Africa or countries where our service providers are located. Where required by law, we rely on appropriate safeguards such as Standard Contractual Clauses.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above. We recommend checking this page periodically for updates.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Email: filipe@purecommerce.co.za
Address: 41-43 Hawthorne Drive, Durban, NL, 4001, ZA
Company: Pure Commerce (Pty) Ltd